Tag Archive: Call Center


I started working in call center industry when I was 17. Yes, underage. Good thing I was employed by a not so LEGIT company so a consent letter from my parents (Thank you Recto) saved me.

I’ve been working for 10 years in this industry. I’ve worked for 7 Centers/Accounts already.

Let me share with you the Pros and Cons (based on my experience) of working in a callcenter.

PROS

1) Good Salary

Yes, its definitely Higher. But it will still depends on how you manage your income.

I believe that having a good income will really depends on your lifestyle and status. If you’re single ,not into night life/party and knows how to save, working in a call center can make you a millionaire. But even if you’re working in a call center with good salary rate, it will just enough if you are the bread winner of the family.

2. Working with Team Mates almost similar to your age. BARKADA TEAM!

Most of the applicants are fresh graduates or working students. So expect to have co workers on those age bracket.

3. Patience will be a Talent, not a virtue.

Dealing with irrate customers or not so bright ones will make you a superhuman with the power of PATIENCE.

4. You can eat your meal in 15 minutes. Girl Scout Mode : ACTIVATED

Because of break schedules that can terminate or wash away your incentives if ever you go beyond the minutes, you have no choice but to finish your meal in 15 minutes or less.

5. No RUSH Hour on your way to work.

Source wordpress.blackcardmarketinggroup.com

Source wordpress.blackcardmarketinggroup.com

The benefits of working on a graveyard shift. TRAFFIC?? Doesnt ring a bell.

6. Lots of Incentive.

Due to forecasted volume of calls, the company will even give you something for doing your main job. Coming to Work on Time.

7.Team Building (Barkada Outing)

We got monthly team funds (not with my current company) that we can use for team R&R! Rest and Relaxation!

8. Health Card

You got sick, well pay for it!

P.S. Family Members Included

CONS

1. Over Spending

Having a good salary might lead you to spend too much, thinking that in a few days, its Payday Again.

2. Infidelity

source stopcheating.com

source stopcheating.com

Lets Admit it. Based on my experience, I know a lot of people
working in a call center that are engaged in this not so cool activity. Ive seen a lot of pseudo facebook accounts destroying someone’s moral because of infidelity. Possible reason can be the age bracket, activities (drinking session after shift) and frequent team bonding activities.

3.You will live with a partner called stress

source lifefitnessbydane.com

source lifefitnessbydane.com

Your 8 hour shift will be stressful. Managing things over the phone is not easy. Your callers can be an effin racist, irrate, centavo conscious etc etc.

4.Obesity

More Money , More Food.
Sleepy? Then Eat.
Stressed out? Eat.
You know whats next right?

5. Hold Up

source jimmyakin.com

source jimmyakin.com

Hold Up.Hold Up. Hold Up. Those evil people know that you’re working in a call center. They know that it will not be a waste of time to take something from you because they know that you got what they need. Money and Gadgets.

6.Tax

rajinder_tax

Our average annual tax can send a child to school. Thats how big it is.

7. Good Bye Family Gatherings

source youqueen.com

source youqueen.com

You’re lucky enough if your supervisor will declare that you’re on Leave or on Rest day on christmas and new years eve. Chances: 3 out of 10.

8. Health Problems

You will start to smoke to keep your senses awake. Coffee will be your best buddy. And Liquor will be your stress reliever. On top of those possible illness that you can get from those vices, Not getting the right amount of sleep can also make you sick.

Again, these are just based on my experience. Happy Weekend everyone!

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Hay Buhay! (Photo created from Meme Generator)

Sa 8 Taon na pagsasabi ko ng opening at closing spiel, pag hit ng metrics para sumaya ang cliente, at sa paguwi ko ng umaga na kasing laki na ng maleta ang eyebags ay di ko pa naranasan na makita sa TV ang katagang WALANG PASOK ang mga taga call center. Di ko alam kung san nila nakuha ang idea na wag isama ang call center employees sa mga dapat isuspinde ang mga shift sa panahong wala ka ng masakyan dahil sa baha at kahit kasing haba na ng edsa ang pila ng taong stranded.

Habagat 2013. Puyat.Naulanan.Nakisampa sa Truck para makauwi.

Ending: LAGNAT

Hindi biro ang magtrabaho sa ganitong industriya. Sa dami ng sakit na pwede mong makuha sa di normal na pagtulog, sa pagpapa aircon ng opisina na kala nila ay ice cream ang empleyado, at sa pagiging prone mo sa holdapan sa disoras ng gabi, ay dadagdag pa ang pagsuong mo sa baha at pakikipag bunong braso sa lakas ng hangin tuwing may bagyo. Idagdag mo pa ang kailangang pagnotify mo sa supervisor mo kung di mo na talaga kayang languyin ang baha. Dapat ay CALL at hindi TEXT. So kahit walang tindahan na bukas pra magbenta ng load, kailangan pa rin ng CALL IN SICK na method. Di man lahat ng companya, pero sa 8 taon ko, 75% ang may ganitong kalakaran.

Natanong ko dati ang isa saking mentor kung bakit ganito, sabi nya, may bagyo o wala, meron daw kasing forecasted na number or percentage ng SLA (Service Level Agreement), at forecasted na number ng benta (para sa sales) ang mga cliente. Wala sa contrata ang “act of nature” . Di na ko nakipagtalo dahil iba ang perspective nila sa perspective ng isang hamak na ahenteng tulad ko. Naisip ko na lang na di ba nila pwedeng i forecast din ang bilang ng agente na pwedeng magkasakit, pwedeng tangayin ng baha, o pwedeng maglakad ng ilang milya pag tinugunan pa rin ang forecasted number ng cliente na sinasabi nila.

May mga ibang companya na kahit papano ay may pakisama sa mga sumuong sa mapanganib na bagyo. May ilan na may shuttle service, libreng pagkain at premium pay up to 100% ng daily rate ng agente. Well DAPAT LANG. Wala rin naman sa contrata ng mga call center agent na magbuwis ng buhay para lang mameet ang target na gusto ng cliente.

Papizza kapalit ng paglangoy sa baha!

Saludo ako sa mga kapatid ko sa industriya na sinusuong ang bagyo dahil mahal ang trabaho. Saludo ako sa ngiti ng mga agente na pagdating sa office ay pagtatawanan lang ang basang sapatos at nang gigitatang basang jacket dahil nilipad ang payong ng malakas na hangin ng bagyo.

Isa sa mga dahilan kung bakit naging tourist spot ng mga banyaga ang pilipinas bilang isang offshore company ay dahil sa ugali naten na pagiging masipag at commited sa trabaho. Kaya kahit papano ay may pagintindi sa puso ko kung bakit di magawa ng companya ang mag announce na walang pasok tuwing may bagyo. Yun tayo e. Pilipino. May pagmamahal sa trabaho at pag galang sa nakatataas.

Di Biro magtrabaho sa call center.Buti na lang PILIPINO tayo.

Hay Buhay! (Photo created from Meme Generator)

Annually almost 20 na bagyo ang dumadaan sa Pinas. Kung ano anong pangalan, Iba iba ang impact. Ang masama nito, pag yung bagyo e manghatak pa ng kanyang BFF na Habagat.

Same month last year (August) nung first time namen maramdaman ang bangis ng Habagat. As per the “most reliable” PAGASA, Basang Klima daw ito na nabubuo sa mga buwan ng July at August. Maari tong manggaling sa ibat ibang direction. So pag may pumasok na Bagyo sa mga month na may namuong habagat, automatic BFF sila at sabay silang rarampa sa Pinas.

Gradeschool ko unang narinig ang salitang Habagat. Habagat is the God ng hanging nagmumula sa Dagat and counterpart ng Diyos ng hangin na nagmumula sa Bundok na si Amihan.

August 19-22 2013 muling naramdaman si Habagat. Dala ng Bagyong Maring, ang daming nawalan ng kuryente, flash flood, landslide,binaha, na stranded at may mga nawalan pa ng mahal sa buhay.

As per ABS-CBN News , 15 died and 4 are still missing . Nsa state of Calamity pa rin ang mga lugar ng bataan, cavite,laguna at ilang part ng manila like malabon and marikina.

We live besides San Juan River. Kaya pag sinabing may Bagyo o Habagat, traumatic experiences kagad ang maaalala namen. Almost 8 ft ang taas ng baha sa Sta Mesa last year (August 2012) . Inabot na ang 2nd floor ng bahay namen. This year is different. Thanks to the Manila City Council and Mayor Lim dahil napagawa nya ang drainage system October of last year. Napa taasan din ang street namen kaya di kami masyado binaha. Umapaw na ang ilog ng san juan at nagpakawala ng tubig sa dam before kami bahain sa loob ng bahay , unlike before na continuos na malakas na ulan lang e magbabaha na kagad sa loob ng bahay.

I want to share this photos taken on our way pauwi ng bahay from office. Flooded streets of Kalentong, VMAPA, and Shaw Blvd. Waterproof, Life Proof, Lagnat Proof kasi kaming nagtratrabaho sa callcenter. Kaya masakit man isulat na “on our way home from work” itatawa ko na lang.

Tenen! Eksena pagdating namen sa Kalentong!

Tenen! Eksena pagdating namen sa Kalentong!

Tara Breakfast tayo sa chowking!

Tara Breakfast tayo sa chowking!

P30 per tao kada tawid! Pinoy nga naman, maparaan!

P30 per tao kada tawid! Pinoy nga naman, maparaan!

Kalentong!

Kalentong!

Stranded sa Kalentong and Bridge after ng Lourdes Hospital

Stranded sa Kalentong and Bridge after ng Lourdes Hospital

Thankful ako at may nagpa angkas samin na 10 wheeler na truck na papuntang Manila. Nakatawid at nakarating kami sa bahay na safe.

Thanks Kuya Dum Truck Driver!

Thanks Kuya Dum Truck Driver!

Ganito ang tamang pagsampa Miss!

Ganito ang tamang pagsampa Miss!

Basang Sisiw ang Peg! Through thick and thin tay!

Basang Sisiw ang Peg! Through thick and thin tay!

Ms Akyat Dump Truck!

Ms Akyat Dump Truck!

Hello Guadalcanal Resort!

Hello Guadalcanal Resort!

Brgy 597 Zone 59 Guadalcanal St Sta Mesa Manila

Brgy 597 Zone 59 Guadalcanal St Sta Mesa Manila

May Hito pa sa loob ng bahay! Fresh from San Juan River!

May Hito pa sa loob ng bahay! Fresh from San Juan River!

Sa awa ng diyos, naitaas sa 2nd floor ang mga gamit namen, wala namang mga nasirang appliances. Safe ang lahat pati mga alagang pusa ko.

Scared Baby Lovi!

Scared Baby Lovi!

Hay Habagat at Maring. Wag naman sanang gawing habit ang mamerwisyo kada buwan ng augusto.

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